Human Support Services


Our Story

Our Mission

Helping all people live their best lives.

Every day, the staff, leadership and board of Human Support Services works to achieve our mission by addressing the health and welfare of each individual who comes through our doors.

All services are provided on a non-discriminatory basis with disregard for race, color, creed, sex, national origin or handicapping condition.

Services are provided on a sliding-fee scale to ensure that we are able to provide residents of Monroe County with effective, cost-efficient services aimed at helping individuals challenged by mental health concerns, developmental disabilities or substance abuse build satisfying lives despite the difficulties they face.

Read more about Human Support Services’ achievements and financial goals in our Annual Report.

Our Vision

We envision a community in which all abilities are embraced and everyone is encouraged to pursue their greatest potential.

While every client’s needs are different, the majority of our services can be classified under these programs:

Counseling and outpatient mental health services

Affordable housing for individuals with developmental and intellectual disabilities or mental health concerns

Job coaching, educational classes and training for individuals needing assistance in acquiring vocational, employment and independent living skills and experience

Recovery and prevention services for those struggling with substance use and addiction


January 1  – New Year’s Day – Main office in Waterloo closed

February 18 – Presidents’ Day – Main office in Waterloo closed

March 29 – HSS Trivia Night

April 19 – Good Friday observance – Main office in Waterloo closed

May 27 – Memorial Day – Main office in Waterloo closed

May 31 – Shine Your Light Gala

July 4 – Independence Day – Main office in Waterloo closed

July 14 – HSS night at the Gateway Grizzlies

September 2 – Labor Day – Main office in Waterloo closed

October 14 – Columbus Day – Main office in Waterloo closed

October 18 – Celebration Banquet

November 16 – Thanksgiving Lunch

November 28 & 29 – Thanksgiving – Main office in Waterloo closed

December 24 & 25 – Christmas Eve and Christmas – Main office in Waterloo closed


We are proud of the work we do to improve the lives of those who need us, and we know we could not do it without a strong foundation of support.

As we continually strive to meet the changing needs of our community, we’re grateful for the leadership of our board of directors.

Board of Directors

Bonnie Kuergeleis

Vice President
Stanley Darter

Margaret Ryan-DeBonis

Christine L. Campo

Executive Member at Large
Robert Polansky

Kathy Asselmeier

Kathleen Collmeyer

Janice Sue Crawford

Douglas Garmer

William Groennert

Ericha Johanning

Vicki Koerber

Michael Schneider

Kevin Day

Read more about us on our blog.

Like every single person who walks through our doors, the individuals who helped build our agency followed a path of discovery and growth. Click through our timeline to see  just a few of those faces, plus some of the important dates and places that make up the history of Human Support Services.

  • Old HSS Log in Blue

    Human Support Services is Founded

    Our private, nonprofit agency first opened its doors in 1973, with initial efforts to provide support to individuals facing mental health needs. We first opened in the “Old Milk Company Building”, with its Illinois Articles of Incorporation and a community counseling program staffed by a part-time medical director, one counselor and a secretary. The photo..Read More

  • James Poschel smiling to the camera.

    HSS Names Our First Executive Director

    James E. Poschel was named the first executive director of Human Support Services. This is the same year Human Support Services opens its doors at the “Old Milk Company Building” with the mission to provide support to individuals facing mental health needs.

  • 1989 building

    HSS Gets A New Home

    The agency moved into to our new center – and our current home – at 988 North Illinois Route 3 in Waterloo, Illinois. Our main headquarters is based in this building, but we provide a variety of services at other locations throughout Monroe County.  

  • The First HSS Thanksgiving

    For the first time, HSS staff hosted a Thanksgiving meal for clients and their families. Since that first holiday gathering, this has become a beloved tradition among our clients, families and staff.

  • Beautiful view of the front corner of the SeeMore Inn bed and breakfast

    The SeeMore Inn Bed and Breakfast

    The SeeMore Inn Bed and Breakfast opened in Waterloo. Owned and operated by Human Support Services, The SeeMore Inn is a groundbreaking experience in hospitality, a place where individuals with intellectual and developmental disabilities learn, work and thrive as our primary staff.

  • Group in warehouse workshop sitting at table.

    Sheltered Workshop Program Begins

    The Sheltered Workshop Program began by merging with the county’s Developmental Disabilities Program.

  • 1981 - More updated logo

    Human Support Services Foundation is created

    The Mental Health Endowment Foundation was founded, it went on to be renamed the Human Support Services Foundation years later.

  • Mental Health Board is Established

    Monroe County passed the Community Mental Health Funding Act, establishing the Mental Health Board and providing a source of local tax support.

  • United Way logo

    HSS Receives United Way Funding

    HSS received United Way funding as a member agency.

  • Man in dui program

    DUI Program Established

    We launched our original program to offer treatment services to those charged with Driving Under the Influence (DUI). Our substance use prevention and treatment services have evolved since that time to include more comprehensive programs.

  • CARF logo

    Agency is Accredited by CARF

    The agency was first accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Accreditation assists service providers to improve the quality of their services and meet internationally recognized standards.

  • Integrating Living Arrangements

    Community Support Network (CSN) was started to add Community Integrated Living Arrangements (CILA) for developmentally disabled adults.  

  • Man helping pick up trash from the sidewalk

    Supportive Employment Program

    The Supportive Employment Program was established.

  • First Residential Apartment Building

    The agency’s first residential apartment building was built, building #1

  • Apartment Buildings

    The agency’s next two apartment buildings were added, buildings #2 and #3.

  • COA logo

    HSS Is Accredited by Council of Accreditation

    The agency was first accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. Every four years, we go through the lengthy, multi-step process so that we can maintain our COA status.

  • Ribbon cutting at new Columbia office

    Opening of Columbia Office

    HSS hosted a ribbon-cutting ceremony with board members and members of the Columbia Chamber of Commerce at their new Columbia location at 960 Columbia Centre. The new office was funded by a grant from the Illinois Council on Developmental Disabilities (ICDD), an independent state agency helping to lead change in Illinois so all people with..Read More

  • Psychosocial Rehabilitation Program

    Apartment building #4 was added, as was the Psychosocial Rehabilitation Program.

  • Clients working in the sheltered workshop

    New Sheltered Workshop

    We built a new Sheltered Workshop and renovated the Day Services space.

  • Supported Residential Services

    We purchased apartment buildings #5 and #6 for supported residential services.

  • Renovation

    The north wing of the agency was renovated, including the workshop.

  • HSS Front of Building

    Apartment Buildings

    Apartment buildings #7, 8 and 9 were added in Columbia IL

  • New Billing And Clinical Documentation System

    In July, the agency purchased a new billing and clinical documentation system.

  • Executive Director

    Robert J. Cole was named Executive Director.

  • Rental Subsidies

    A secure source of rental subsidies was added for buildings #7,8 and 9 in order to save local funding from this need.

  • Anne King named Executive director with the logo of HSS on her back

    Executive Director

    Anne King was named Executive Director.

  • HSS Housing

    Auxiliary Support Building

    Built auxiliary support building at 224 N Main St-Rear, Waterloo IL

  • Electronic Records

    All clinical records were made electronic.

  • New home group in Hecker Illinois


    Opened two four-bed group home in Hecker IL.

  • Gateway Foundation

    Partnered with Gateway Foundation to provide substance abuse treatment services.

  • Lady smiling and enjoying her home

    Group Home

    Opened a three-bed group home in Waterloo, IL

  • Services

    Substance Use and Prevention and Recovery Services