Human Support Services


About Us

Our Misson

Helping all people live their best lives.

Every day, the staff, leadership and board of Human Support Services works to achieve our mission by addressing the health and welfare of each individual who comes through our doors.

All services are provided on a non-discriminatory basis with disregard for race, color, creed, sex, national origin or handicapping condition.

Services are provided on a sliding-fee scale to ensure that we are able to provide residents of Monroe County with effective, cost-efficient services aimed at helping individuals challenged by mental health concerns, developmental disabilities or substance abuse build satisfying lives despite the difficulties they face.

Read more about Human Support Services’ achievements and financial goals in our Annual Report.

2023 Annual Report
2022 Annual Report
2021 Annual Report
2020 Annual Report
2019 Annual Report

Our Vision

We envision a community in which all abilities are embraced and everyone is encouraged to pursue their greatest potential.

While every client’s needs are different, the majority of our services can be classified under these programs:

  • Counseling and outpatient mental health services

  • Affordable housing for individuals with developmental and intellectual disabilities or mental health concerns

  • Job coaching, educational classes and training for individuals needing assistance in acquiring vocational, employment and independent living skills and experience

  • Recovery and prevention services for those struggling with substance use and addiction


We are proud of the work we do to improve the lives of those who need us, and we know we could not do it without a strong foundation of support.

As we continually strive to meet the changing needs of our community, we’re grateful for the leadership of our board of directors.

Board of Directors

Chairperson - Bob Polansky
Vice Chairperson - Mallory Rodenberg
Secretary - Kathy Asselmeier
Treasurer - Kevin Day
Executive Member At-Large - Mary O'Leary


Christene Baldwin
Mary Beard
Lisa Krenz
Lisa Maurer
Jessica Rucks
Michael Schneider
Megan Selck
Frank Weber

Ex-Officio Member:

Anne Riley, President/CEO

Read more about us on our blog.

Like every single person who walks through our doors, the individuals who helped build our agency followed a path of discovery and growth. Click through our timeline to see  just a few of those faces, plus some of the important dates and places that make up the history of Human Support Services.

Human Support Services is Founded
Old HSS Log in Blue

Our private, nonprofit agency first opened its doors in 1973, with initial efforts to provide support to individuals facing mental health needs. We first opened in the “Old Milk Company Building”, with its Illinois Articles of Incorporation and a community counseling program staffed by a part-time medical director, one counselor and a secretary. The photo you see here is our very first logo.

HSS Names Our First Executive Director
James Poschel smiling to the camera.

James E. Poschel was named the first executive director of Human Support Services. This is the same year Human Support Services opens its doors at the “Old Milk Company Building” with the mission to provide support to individuals facing mental health needs.

Mental Health Board is Established

Monroe County passes the Community Mental Health Funding Act, establishing the Mental Health Board and providing a source of local tax support.

Sheltered Workshop Program Begins

The Sheltered Workshop Program began by merging with the county’s Developmental Disabilities Program.

Substance Use Services Added

Services for individuals with substance abuse issues is added to the HSS mission.

Human Support Services Foundation is created
1981 - More updated logo

The Mental Health Endowment Foundation is founded, it went on to be renamed the Human Support Services Foundation years later.

HSS Receives United Way Funding
United Way logo

HSS receives United Way funding as a member agency.

DUI Program Is Established
Man in dui program

We launched our original program to offer treatment services to those charged with Driving Under the Influence (DUI). Our substance use prevention and treatment services have evolved since that time to include more comprehensive programs.

Agency is Accredited by CARF
CARF logo

The agency was first accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Accreditation assists service providers to improve the quality of their services and meet internationally recognized standards.

Integrating Living Arrangements

Community Support Network (CSN) was started to add Community Integrated Living Arrangements (CILA) for developmentally disabled adults.  

HSS Gets A New Home
1989 building

The agency moved into to our new center - and our current home - at 988 North Illinois Route 3 in Waterloo, Illinois. Our main headquarters is based in this building, but we provide a variety of services at other locations throughout Monroe County.  

Supportive Employment Program
Man helping pick up trash from the sidewalk

The Supportive Employment Program is established.

First Residential Apartment Building

The agency's first residential apartment building, Building #1, is built.

Apartment Buildings Added

The agency's next two apartment buildings, buildings #2 and #3, are added.

HSS Is Accredited by COA
COA logo

The agency was first accredited by the Council on Accreditation (COA), an international, independent, nonprofit, human service accrediting organization. Every four years, we go through the lengthy, multi-step process to maintain our COA status.

The First HSS Thanksgiving

For the first time, HSS staff hosted a Thanksgiving meal for clients and their families. Since that first holiday gathering, this has become a beloved tradition among our clients, families and staff.

Psychosocial Rehabilitation Program

Apartment building #4 was added, as was the Psychosocial Rehabilitation Program.

Sheltered Workshop Is Renovated
Group in warehouse workshop sitting at table.

The agency builds a new Sheltered Workshop and renovated the Day Services space.

Residential Services Continue To Grow

Apartment buildings #5 and #6 are purchased as support for residential services grows.

Apartment Buildings Added
HSS Front of Building

Apartment buildings #7, 8 and 9 were added in Columbia IL

New Billing And Clinical Documentation System

In July, the agency purchased a new billing and clinical documentation system.

Rental Subsidies

A secure source of rental subsidies was added for buildings #7, 8 and 9 in order to save local funding from this need.

Auxiliary Support Building
HSS Housing

An auxiliary support building is built at 224 N Main St-Rear, Waterloo IL

Electronic Records

All clinical records become electronic.

Expanding Our Residential Services
Lady smiling and enjoying her home

HSS opens two four-bed group homes in Hecker. A three-bed group home was added in Waterloo three years later.

Gateway Foundation

HSS partnered with Gateway Foundation to provide substance abuse treatment services.

Columbia Office Opens
Ribbon cutting at new Columbia office

HSS hosted a ribbon-cutting ceremony with board members and members of the Columbia Chamber of Commerce at their new Columbia location at 960 Columbia Centre. The new office was funded by a grant from the Illinois Council on Developmental Disabilities (ICDD), an independent state agency helping to lead change in Illinois so all people with developmental disabilities can exercise their right to equal opportunity and freedom. The three-year ICDD grant, awarded late 2018, allowed HSS to create a program called Building Futures. Through Building Futures, HSS staff offers job coaching, educational classes, person-centered planning, customized employment and training to individuals…
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The SeeMore Inn Bed and Breakfast
Beautiful view of the front corner of the SeeMore Inn bed and breakfast

The SeeMore Inn Bed and Breakfast opened in Waterloo. Owned and operated by Human Support Services, The SeeMore Inn is a groundbreaking experience in hospitality, a place where individuals with intellectual and developmental disabilities learn, work and thrive as our primary staff.