Diana joined the HSS family in September 1995 as a part-time support staff member. Within a year, she worked her way up to a full-time position as a financial case manager.
Now as a manager, Diana oversees the Financial Case Management (FCM) department, which specializes in assisting with budgeting and paying monthly bills to ensure daily living needs are met.
FCM also oversees benefit eligibility for Medicaid and Medicare, Social Security re-determinations, payee reports, work reports, annual tax preparation and obtaining of vital documents. They also verify benefit eligibility that has not been addressed to increase consumer income.
Diana and her staff are responsible for residential housing management, which includes program compliance with documentation to Long Term Operating Support and Asset Management through the Illinois Housing Development Authority, Federal Home Loan Bank and Rural Development. This includes annual re-certifications for income-based housing, program entry certification, housing notices to tenants and rent collection.
Thanks to Diana, our clients’ financial options are fully explored.